Блог Васильева Владимира

Всё-таки решил написать я о том, как долго мне пришлось ждать одну посылку. А ждал я телефончик на 2 симки KA08. Я его выйграл на аукционе eBay 27 сентября 2009 г. Также у этого же продавца я выйграл ещё один телефон 21 сентября 2009 г. Что же было дальше? Всё началось с того, что 12 октября 2009 г. я получил первый телефон. Обрадовался, что так быстро работает почта и уже приготовился через пару дней получить ещё одну посылку. Ждал я до 10 ноября, а потом решил написать продавцу. Тут я опубликую оригинальную переписку с китайцем (за исключением трек номеров и номер item-ом, они изменены), кто знает английский язык, тот разберётся и поймёт, только не судите строго за грамматику… 🙂 Примечание: зелёным цветом отмечены мои письма, а бордовым - ответы китайца.

Sent Date: 2009-11-10
Hi, friend! I haven't received the item yet. Did
you send it to me? Why does it take so long to
arrive? Usually I receive items from Hong Kong in
2-3 weeks, but now I'm waiting more than 1 month.
What have I to do?
Best regards, Uladzimir.

Вот пришёл ответ, обратите на него внимание, ведь мне похожие ответы будут приходить ещё несколько раз:

Nov-10-09 06:09:14 PST
Dear Valued customer,
Thanks for yr mail and so sorry for the late package.
We well received your payment and ship the good with care on Oct 11th.
It is estimated to arrive in 7-30 business days upon delivering ,which we mentioned in our description. We try our best to provide affordable, reliable postal service.
We hope it arrive on time but since this is an international delivery, shipping time will be highly depended on the courier company and local customs/duties ,weather.
As this is the international shipping,many thinggs are out of our control,we estimate that the problem may due to the custom clear,some time the custom of your contry will be strict with the items,which will due to the late packing.
Please don?t worry,we are sure that the item is on the way to you,please wait in patience and give us some days;if the package is lost,we will try our best to resolve the problem for you. We will also help you to check the status of the item,you can also check on your side based on the tracking number.
Please kindly understand our difficulty,as many things are out of our control.We will highly appreciate your tolerance.
Please kindly understand our situation.

Best regards.

Отличное письмо! 🙂 Я решил подождать ещё недельку… И потом отправил ещё письмо:

Sent Date: 2009-11-17
Hi, friend! I still haven't recieved the item. Can
you check the status of the item? And what have I to do?
Best regards, Uladzimir

Тут китаец рассказал, про их мега гулянку в Китае.

Nov-17-09
Dear Valued customer,
Sorry for the late package.The late shipment due to the 8 days National holiday in China from Oct 1st to Oct 8th.The post office stop service from Sep 30th to Oct 8th,which result the late depart of the package.
Please don't worry,we will help you to check this problem,and will let you know any further new.
Please wait a few days.
Sorry for the unconvenient.
Best regards.

А потом через 5 дней пришёл ещё один ответ:

Nov-22-09 00:42:36 PST
Dear Valued Cusomter,
Sorry for my late reply and sent the item out to you. pleaes find the following tracking information for your kindly
referece:
http://app3.hongkongpost.com/CGI/mt/genresult.jsp
RB012345678HK
We track that the phone arrived on Russian Fred.
Please try to contact you local post office to track the update status of the item.
Regards,

Вот тут я начал разбираться с нашей почтой. Оказалось, что посылка доставлена ещё 12 октября… Это первый телефон от этого продавца, который я уже получил. Дальше я начал объяснять это продавцу:

Sent Date: 2009-11-24 23
Hi!
You wrote : "We well received your payment and ship the good with care on Oct 11th."
I see at http://app3.hongkongpost.com/CGI/mt/genresult.jsp following information:
"Outward Registered Letter
Destination - Belarus
The item (RB012345678HK) left Hong Kong for its destination on 1-Oct-2009"
And I received this item on 12-Oct-2009 but it was another item I had bought at you on Sep 21, 2009 with number 220483627586 (it's also KA08). Now I want to know where is the item with number 320428797171 that I bought on Sep 27, 2009 ??? If we don't solve this problem, I'm going to ask Paypal
to help us.
Best regards,

Теперь началось самое интересно, он мне прислал письмо о том, что первый телефон выслал 9 октября (его я получил 12 октября). Хахаха, вот жжот 🙂 , подумал я:

Dear Valued customer,
We sent the item 220483627586 to you on Oct 9th;sent the item 320428797171 to you on Oct 11th.
It is estimated to arrive in 7-35 business days (be attention:it is business days) upon delivering ,which we mentioned in our description. We try our best to provide affordable, reliable postal service.The late shipment caused by our shipping company: HONGKONG POST.Because the global economy is transitioning from recession to recovery. With the 2009 holiday shopping season just around the corner, there is growing demand about shipping and carrier services in Hong Kong.
We hope it arrive on time but since this is an international delivery, shipping time will be highly depended on the courier company and local customs/duties ,weather.
As this is the international shipping,many thinggs are out of our control,we estimate that the problem may due to the custom clear,some time the custom of your contry will be strict with the items,which will due to the late packing.
Please don?t worry,we are sure that the item is on the way to you,please wait in patience and give us some days.We promise you that we will take 100% responsibility for the late shipment,we are now negotiating with the post office,just wait their response.Please don?t worry,if the package is lost,we will return you the money,or will resend a new item to you.
Please kindly give us more days to fix up this case.We will let you know any further news.Thank you for your cooperation and undertanding.
Best regards.

*Вы заметили, что часть текста у него – стандарт 🙂 *

В своём ответе я попытался указать на нестыковочку в его письме:

Sent Date: 2009-11-24
It's impossible, you wrote "We sent the item 220483627586 to you on Oct 9th;" - it's not truth because the item 220483627586 (RB012345678HK) left Hong Kong for its destination on 1-Oct-2009!!! And you've sent me an e-mail for item 220483627586 when you have been sent it:
"Date: 2009/9/23
Dear valued customers,
We have received your payment, thank you.
Your item has been sent with care by Register Air Mail Serivce.
Generally, about 12-18 WORKING DAYS to UK, USA, AU and some major countries/cities."
But no matter what you're saying about the item 220483627586, I've received it on 12-Oct-2009(and I've left positive feedback that day).
Now there is a problem with the item 320428797171.
OK, I give you some days to solve this problems.
Best regards,

Теперь китаец мне ответил следующее:

Nov-25-09 08:49:37 PST
Dear Valued Cusotmer,
Thank you for your understanding, we just got the reply from our shipping agent that, the phone had been return to us.
Sorry for the problem, and could we resend the now one to you?
Regards,

Я согласился на его предложение:

Sent Date: 2009-11-26
Hi,friend! OK, you may send me another one, but I
want you to give me the track number when you send it. Thanks!
Best regards,

А китаец оказался заботливый 🙂 , ещё раз решил спросить про цвет:

Nov-26-09 02:07:28 PST
Dear Valued Cusotmer,
OK, we will update it in ebay sales record later, please tell me which color you want.
Thanks.

Ответ был краток:

Sent Date: 2009-11-26
Hi! I want white color.
Best regards,

На следующий день получил от китайца письмо:

Nov-27-09
Dear Valued Cusotmer,
Ok, we will send you white, and will update the tracking no on ebay sales record after 2 - 3days.
Regards,

Китаец мне всё не писал, я тоже был занят, времени не было ему написать, думал, что скоро придёт посылка… И всё таки решил опять написать:

Sent Date: 2009-12-11
Hi, friend! Did you send me the phone? Please, give me the track number.
Regards,

А он мне опять решил рассказывать про то, что уже всё отправил ещё 11 октября…

Dec-12-09 07:28:11 PST
Dear Valued customer,
Very sorry for the late shipment. We truly sent out the item to you on Oct 11th to you.
We are very sorry to inform you that the late shipment caused by our shipping company: HONGKONG POST.Because the global economy is transitioning from recession to recovery. With the 2009 holiday shopping season just around the corner, there is growing demand about shipping and carrier services in Hong Kong;what?s more,the post company hide the delay information of our package,which didn?t inform us in time;many packages are delayed by the HONGKONG POST.
This case is out of our countrol,and other sellers also have this problem,not only us;I hope you can trust us,we all the time want to provide you the best service,we apology again.
We promise you that we will take 100% responsibility for the late shipment,we are now negotiating with the post office,just wait their response.Please don?t worry,if the package is lost,we will return you the money,or will resend a new item to you.
Please kindly give us more days to fix up this case.We will let you know any further news.Thank you for your cooperation and undertanding.
Best regards.

Жесть! После этого письма я сел на коня! 🙂 Уже ведь договорились, что пришлёт мне ещё один телефон, т.к. тот обратно вернулся к нему… Лан, пишу опять (а сам уже думаю, что можно забыть про эту покупку):

Sent Date: 2009-12-13
Hi! You write "Thank you for your understanding,
we just got the reply from our shipping agent
that, the PHONE HAD BEEN RETURN TO US.
Sorry for the problem, and could we resend the now one to you?"
You said me that you send me another one because the phone returned to you!!!!
Where is my phone???

Хахаах, китаец опять жжот – опять спрашивает посылать мне телефон или нет:

Dec-13-09 06:10:07 PST
Dear Valued customer,
Sorry for this case,as we also do not know well the reasons why the phone was returned by your custom,we just got the reply from post company that the phone was reject by your custom.
We feel unhappy as well,this case is out of our controly,could you please accept us to resend the new one to you?
Look forward to your soonest reply,
Best regards.

Я уже решил написать про возврат денег, а то вообще без ничего останусь:

Sent Date: 2009-12-13
Hello! Maybe better if you give me refund, because
I don't know what's wrong with custom of my
country and I can't wait so long, because this
thing may happen again. I hope you understand me.
Best regards,

И совершилось, китаец скинул мне трек номер:

Dec-13-09 23:10:54 PST
Dear Valued Cusomter,
Sorry for my late reply and sent the item out to you. pleaes find the following tracking information for your kindly
referece:
http://www.singpost.com/ra/ra_article_status.asp
RR987654321SG
We try our best to provide affordable, reliable postal service.
But due to now is the peak hours of the year, the hong kong post office is overloading, it may cause a little delay for the item, please also find the following announcement from ebay:
http://www2.ebay.com/aw/hk/200910.shtml#2009-10-12145709
Please try to contact you local post office to track the update status of the item.
We are sorry for the delay, and thank you for your understanding.
Regards,

Я ему ответил:

Sent Date: 2009-12-15
Hello! OK, I hope it will come soon. I'll wait several days.
Regards,

А он мне пожелал хорошего дня 🙂 :

Dear Valued customer,
Thanks for your cooperation and understanding.
Have a nice day.
Best regards.

И вот цитата с Белпочты по моему трек-номеру:

15.01.2010 13:27:01  08. Передано из (200400) Минск - Центр в (246000) Гомель ЦОПП
15.01.2010 23:28:53  06. Поступило в участок обработки почты (246000) Гомель ЦОПП
16.01.2010 10:40:53  04. Отправлено из (246000) Гомель ЦОПП в (246028) Гомель - 28
16.01.2010 16:44:00  06. Поступило в участок обработки почты (246028) Гомель - 28
18.01.2010 20:14:00  10. Доставлено, вручено (246028) Гомель – 28

Короче, получил я посылку 18 января 2010 года! А купил телефон 28 сентября 2009 года! Прикольно получилось, хотел китайцу ответ отправить, что всё дошло, а уже такой item удалили с eBay-я и даже письмо не отправить. Вот такая история вышла из одной покупки! 🙂 Удачных вам покупок и хороших продавцов!