Hi, friend! I haven't received the item yet. Did you send it to me? Why does it take so long to arrive? Usually I receive items from Hong Kong in 2-3 weeks, but now I'm waiting more than 1 month. What have I to do? Best regards, Uladzimir.

Вот ответ первого:

We are really sorry for the delay.

There must have been a problem with the post, many buyers informed us that they hadnot received the goods.

Could you please wait for a couple of days more?

So if you still have not received the item after 3 days, please tell us.

Any further questions, please tell us.

Regards

А вот ответ второго:

Dear Valued customer,

Thanks for yr mail and so sorry for the late package.

We well received your payment and ship the good with care on Oct 11th. ** на самом деле я купил вещь ещё 27 сентября, но китайцы ведь бухали до 4-ого **

It is estimated to arrive in 7-30 business days upon delivering ,which we mentioned in our description. We try our best to provide affordable, reliable postal service.

We hope it arrive on time but since this is an international delivery, shipping time will be highly depended on the courier company and local customs/duties ,weather.

As this is the international shipping,many thinggs are out of our control,we estimate that the problem may due to the custom clear,some time the custom of your contry will be strict with the items,which will due to the late packing.

Please don?t worry,we are sure that the item is on the way to you,please wait in patience and give us some days;if the package is lost,we will try our best to resolve the problem for you. We will also help you to check the status of the item,you can also check on your side based on the tracking number.

Please kindly understand our difficulty,as many things are out of our control.We will highly appreciate your tolerance.

Please kindly understand our situation.

Best regards.

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